做外贸,英语不是考试英语,而是“能不能把生意谈成”的工具。一句话说不顺,客户就可能流失。这篇文章帮你一次性整理好,外贸人最常用、最实用、最高频的 300 句口语,几乎覆盖了外贸工作中 80% 以上的真实沟通场景:客户见面、询盘沟通、报价、谈 MOQ、确认交期、付款、发货、售后……👇

第一类|见面寒暄 & 基础沟通
Nice to meet you.
很高兴认识你。It’s a pleasure meeting you.
见到你很高兴。Thank you for taking the time to meet us.
感谢你抽时间会面。How was your flight?
你的航班怎么样?Is this your first time visiting China?
这是你第一次来中国吗?How long will you stay here?
你打算待多久?Did you find our office easily?
你找到我们公司方便吗?Let me introduce myself.
我先自我介绍一下。I’m responsible for overseas sales.
我负责海外销售。May I know your name, please?
方便告诉我你的名字吗?What can I do for you today?
今天我能帮你什么?Could you give me a moment?
你可以稍等我一下吗?Could you repeat that, please?
你能再说一遍吗?Sorry, I didn’t catch that.
不好意思,我刚没听清。Would you like some coffee or tea?
你想喝点咖啡还是茶?Please feel free to ask any questions.
有问题请随时提。Let’s get started.
我们开始吧。Shall we discuss the details now?
我们现在聊下细节?Thanks for your patience.
感谢你的耐心。I appreciate your interest in our products.
感谢你对我们产品的兴趣。Let me know if you need any assistance.
需要帮助随时告诉我。I’ll explain it step by step.
我一步步给你说明。Does that make sense to you?
这样说你明白吗?Please allow me to clarify this point.
我来澄清一下这一点。We’re happy to work with you.
我们很乐意与你合作。I hope this meeting is helpful.
希望这次会面能对你有帮助。Let’s keep in touch.
保持联系。I’ll follow up after the meeting.
会后我会跟进。Thank you for coming today.
感谢你今天的到来。Have a great day.
祝你今天愉快。
第二类|公司 & 产品介绍
What’s your company name?
你们公司叫什么?How long have you been in this industry?
你们做这个行业多久了?We specialize in this product line.
我们专注于这个产品领域。Our factory was established in 2008.
我们的工厂成立于2008年。We mainly export to Europe and the US.
我们主要出口欧美市场。This is one of our best-selling products.
这是我们的畅销款之一。The material is environmentally friendly.
材料是环保的。The product meets international standards.
产品符合国际标准。We can adjust the specifications if needed.
如有需要可调整规格。This model is very popular in your market.
这个型号在你们市场很受欢迎。The quality is very stable.
质量非常稳定。We have strict quality control.
我们有严格的质检。This product has a long service life.
产品使用寿命长。It’s easy to operate.
操作简单。The design is customizable.
设计可以定制。We can add your logo.
可以加你们的 logo。The packaging can be customized as well.
包装也支持定制。We use advanced production equipment.
我们使用先进设备。Monthly output is about 50,000 units.
月产量约5万件。We offer OEM and ODM services.
支持 OEM 和 ODM。Samples are available upon request.
可提供样品。This is our latest model.
这是最新款。The feedback from clients is very good.
客户反馈很好。We’ve upgraded this version.
这个版本已升级。It’s suitable for multiple applications.
适用于多种场景。We can provide a full product catalog.
可提供完整目录。This product is easy to maintain.
维护方便。It has passed relevant tests.
已通过相关测试。The appearance can be adjusted.
外观可调整。Let me show you the samples.
我给你看看样品。
第三类|询价 & 报价
How much is this item?
这个多少钱?Could you send me your quotation?
能发报价给我吗?Is this your best price?
这是最好的价格了吗?What’s included in the price?
这个价格包含什么?The price is based on MOQ.
价格基于最小起订量。Prices may vary by quantity.
数量不同价格不同。Could you offer a better price?
能不能给更好的价格?The price is negotiable.
价格可以商量。This is our standard price.
这是我们的常规价。We’ll check with management.
我帮你和领导确认。The quotation is valid for 30 days.
报价有效期30天。Currency is USD.
币种是美元。This is an FOB price.
这是 FOB 价。We can also quote CIF.
也可报 CIF。EXW price is available as well.
也可提供 EXW 价。Shipping cost is not included.
不含运费。Price includes standard packaging.
价格含标准包装。Any target price in mind?
你有目标价吗?Let me revise the quotation.
我重新调整下报价。This price is for reference only.
此价格仅供参考。Bulk orders enjoy better pricing.
量大价优。Discount depends on order volume.
折扣取决于数量。We can discuss long-term pricing.
可谈长期价格。The cost has increased recently.
最近成本上涨。We’ll try to support your market.
我们会支持你们市场。The price reflects the quality.
价格对应质量。This is a competitive offer.
这是有竞争力的报价。Please check the attached quotation.
请查看附件报价。Let me know your feedback.
等你反馈。We look forward to your confirmation.
期待你的确认。
第四类|MOQ & 样品
What’s your MOQ?
最小起订量是多少?MOQ varies by product.
不同产品 MOQ 不同。Can you lower the MOQ?
MOQ 能降低吗?Trial orders are acceptable.
可以试单。Sample is available.
可提供样品。Sample cost is refundable.
样品费可退。Samples take 5–7 days.
样品需要5–7天。Freight for samples is on buyer.
样品运费自付。Can I test the sample first?
我能先测试样品吗?Sample quality is same as bulk.
样品与大货一致。We suggest starting with a small order.
建议小单开始。MOQ is flexible for first order.
首单 MOQ 可谈。Custom samples need more time.
定制样品时间更长。We’ll prepare samples asap.
尽快准备样品。Sample photos can be sent first.
可先发样品照片。Sample lead time is short.
样品周期短。We charge for customized samples.
定制样品需收费。Sample will be sent by DHL.
样品走 DHL。Tracking number will be provided.
会提供单号。Sample quality meets standards.
样品质量达标。You can evaluate before ordering.
下单前可评估。Sample packing is simple.
样品包装简单。Production starts after sample approval.
样品确认后生产。We can adjust based on feedback.
可根据反馈调整。Sample inspection is welcome.
欢迎验样。Sample stock is limited.
样品库存有限。Sample is ready now.
样品已准备好。MOQ is negotiable.
MOQ 可协商。First cooperation is flexible.
首次合作更灵活。Let’s start with a trial order.
先做个试单吧。
第五类|付款方式 & 条款
What’s your payment term?
你们的付款条件是什么?We usually accept T/T.
我们通常接受电汇。Is L/C acceptable to you?
信用证可以吗?30% deposit, balance before shipment.
30% 定金,发货前付清尾款。Payment should be made in advance.
需要预付款。Can we discuss the payment terms?
我们可以谈一下付款条件吗?Payment must be completed before production.
生产前需完成付款。We also accept PayPal for samples.
样品可用 PayPal。Bank charges are on buyer’s side.
银行手续费由买方承担。Please send us the payment proof.
请发付款凭证。Production starts after receiving deposit.
收到定金后开始生产。Payment currency is USD.
付款币种是美元。We can offer flexible terms for long-term clients.
长期客户可灵活。Full payment is required for first order.
首单需全款。Payment deadline is mentioned in PI.
付款期限在形式发票中。Late payment may delay shipment.
延迟付款会影响发货。Please check our bank details carefully.
请核对银行信息。We’ll confirm once payment is received.
收到款后会确认。Partial payment is not accepted.
不接受分批付款。Payment terms are non-negotiable for small orders.
小单付款条件不可谈。We can issue a proforma invoice.
可以开形式发票。Payment should match invoice amount.
付款金额需与发票一致。Please note the order number when paying.
付款时请备注订单号。We accept USD and EUR.
支持美元和欧元。Payment confirmation will be emailed.
确认邮件会发送。Deposit is non-refundable.
定金不退。Balance payment is due before loading.
装柜前付尾款。Payment security is guaranteed.
付款安全有保障。Terms are clearly stated in contract.
条款写入合同。Let me know if you have concerns.
如有疑问请告诉我。
第六类|交期 & 生产安排
What’s your lead time?
交货期是多久?Production time is about 25 days.
生产周期约25天。Lead time depends on order quantity.
交期取决于数量。Sample lead time is shorter.
样品周期更短。Production will start next week.
下周开始生产。We’ll keep you updated on progress.
会同步进度。Can you meet our deadline?
能赶上我们的期限吗?Rush orders may cost extra.
加急单可能加费。We need confirmation ASAP.
需要尽快确认。Delivery time excludes holidays.
交期不含假期。Production schedule is attached.
附上生产计划。We’ll arrange mass production.
安排大货生产。Delays will be informed in advance.
如有延误会提前告知。Materials are already prepared.
原材料已准备好。Capacity is sufficient for your order.
产能足够。Production line is fully booked.
产线已满。We’ll prioritize confirmed orders.
优先已确认订单。Estimated completion date is shown.
预计完成时间已标注。Production is running smoothly.
生产进展顺利。We can split shipments if needed.
可分批发货。Order will be finished on time.
订单会按时完成。We’ll confirm delivery date soon.
很快确认交期。Production delay is unlikely.
延误可能性低。We need your approval to proceed.
需要你确认后继续。Lead time is fixed after confirmation.
确认后交期固定。Any change may affect delivery.
变更会影响交期。Production photos can be shared.
可提供生产照片。Final inspection before shipment.
发货前终检。Delivery schedule is flexible.
交期可微调。Let’s confirm the timeline.
确认时间节点吧。
第七类|物流 & 发货
What’s the shipping cost?
运费是多少?Shipping can be arranged by us.
我们可安排运输。Which port do you prefer?
你更倾向哪个港口?Port of shipment is Shanghai.
发货港是上海。We usually ship by sea.
通常走海运。Air shipment is also available.
也可空运。Delivery term is FOB.
交货条款是 FOB。CIF is acceptable as well.
也可 CIF。Shipping space is tight recently.
近期舱位紧张。Container loading will be arranged.
安排装柜。Loading photos can be provided.
可提供装柜照片。Shipment date is confirmed.
船期已确认。Estimated arrival time is provided.
已给预计到港时间。Tracking number will be shared.
会提供追踪号。Bill of lading will be issued.
将出提单。Original documents can be couriered.
正本可快递。Telex release is acceptable.
可电放。Freight cost fluctuates.
运费有波动。Shipment will be delayed due to weather.
天气原因延误。We’ll coordinate with forwarder.
和货代对接。Shipping marks can be customized.
唛头可定制。Delivery address is confirmed.
收货地址已确认。Partial shipment is allowed.
允许分批。Shipment notice will be sent.
会发送发货通知。Insurance can be arranged.
可代买保险。Freight invoice will be provided.
提供运费账单。Shipping documents are complete.
单据齐全。Customs clearance is buyer’s duty.
清关由买方负责。Delivery status is updated.
物流状态已更新。Please confirm receipt.
请确认收货。
第八类|质量 & 检验
How’s the product quality?
产品质量如何?Quality meets industry standards.
符合行业标准。We have strict QC procedures.
我们有严格质检。Quality inspection before shipment.
发货前检验。Third-party inspection is acceptable.
接受第三方验货。Inspection report can be provided.
可提供检验报告。Defect rate is very low.
不良率很低。Raw materials are carefully selected.
原材料严格筛选。Quality consistency is ensured.
质量稳定。Production follows SOP.
按标准流程生产。Sample quality equals bulk quality.
样品=大货。We guarantee product performance.
保证产品性能。Quality issues are rare.
质量问题极少。We’ll replace defective items.
不良品可更换。Inspection photos can be shared.
可发验货照片。Quality records are available.
有质量记录。We welcome quality audits.
欢迎审厂。Testing is done before packing.
包装前测试。Inspection standard is AQL.
检验标准为 AQL。Quality feedback is appreciated.
欢迎反馈质量。We’ll analyze any issues.
会分析问题。Corrective action will be taken.
会采取改进措施。Quality control team is experienced.
质检团队经验丰富。Inspection cost is negotiable.
验货费可谈。Products passed internal tests.
通过内部测试。Quality is our priority.
质量第一。Zero tolerance for defects.
零容忍缺陷。Inspection certificate is available.
可提供检验证书。Quality is guaranteed.
质量有保障。Feel free to inspect anytime.
随时欢迎验货。
第九类|认证 & 合规
Do you have any certifications?
你们有认证吗?Products are CE certified.
产品有 CE。FDA approval is available.
有 FDA 认证。We comply with EU regulations.
符合欧盟法规。Certificate of origin can be issued.
可出原产地证。HS code is confirmed.
海关编码已确认。Compliance documents are complete.
合规文件齐全。Test reports can be shared.
可提供测试报告。Product meets safety standards.
符合安全标准。ROHS compliance is ensured.
符合 ROHS。MSDS is available.
有 MSDS。Certificate copies can be emailed.
证书可邮件发送。We support customs clearance.
支持清关。All documents are accurate.
文件准确无误。Certification cost is included.
认证费用已含。Compliance is regularly updated.
合规定期更新。Products are legally exportable.
可合法出口。Certification validity is current.
证书在有效期内。Labeling meets requirements.
标签符合要求。Barcodes can be provided.
可提供条码。QR codes are supported.
支持二维码。Patents are registered.
已注册专利。IP protection is respected.
重视知识产权。Compliance is market-specific.
按市场合规。Declaration files are ready.
申报文件齐备。Certification scope is sufficient.
认证范围足够。Documents can be notarized.
文件可公证。Compliance risk is minimal.
合规风险低。Certification details are attached.
附认证详情。Let us know your requirements.
告诉我们你的要求。
第十类|售后 & 风险控制
What’s your warranty policy?
保修政策是什么?Warranty period is one year.
质保一年。After-sales support is available.
提供售后支持。Replacement will be arranged if needed.
可安排更换。Customer satisfaction is important to us.
重视客户满意度。Claims should be reported promptly.
问题需及时反馈。Photos or videos are required.
需提供图片或视频。We’ll investigate the issue.
会调查问题。Compensation will be discussed.
可协商赔偿。After-sales response is fast.
售后响应快。Technical support is provided.
提供技术支持。User manual is included.
附使用说明。Online support is available.
支持在线沟通。Spare parts can be supplied.
可提供配件。Product liability insurance is covered.
有产品责任险。Returns follow company policy.
退货按政策。Return cost depends on case.
退货费用视情况。Issues are handled professionally.
问题专业处理。Risk is controlled at each step.
各环节控风险。Contract terms protect both sides.
合同保障双方。Disputes can be resolved amicably.
纠纷可友好解决。Communication is key.
沟通最重要。We value long-term cooperation.
重视长期合作。Trust is built over time.
信任需要时间。We stand behind our products.
我们对产品负责。Support continues after delivery.
交付后持续支持。Feedback helps us improve.
反馈促进改进。We aim for win-win cooperation.
追求双赢。Your satisfaction matters.
你的满意最重要。Let’s grow together.
一起长期发展。
附:
外贸英语300句.pdf,本文来自公众号《楠楠英语通》


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